Account & Data Deletion Request

Overview

At HopeBridge AI Foundation, we respect your right to control your personal data. This page explains how students, parents/guardians, and schools can request the deletion of their account and associated personal information from our Platform.

How to Request Data Deletion

To request deletion of your account and associated data, please follow these steps:

Step 1: Send an Email

Compose an email to: support@hopebridgeai.com

Step 2: Use the Correct Subject Line

Subject: HopeBridge Account/Data Deletion Request

Step 3: Include the Following Information

Please provide the following details so we can locate and verify your account:

• Account role: Student, School Administrator, or Parent/Guardian (requesting on behalf of a student)
• Username: Your login username (if known)
• School name: The school associated with your account
• Registered email: The email address associated with your account (if applicable)
• Registered mobile: The mobile number associated with your account

Step 4: Verification

After receiving your request, our team will verify your identity and authority before processing the deletion. This may involve:

• Cross-referencing the information you provide with our records
• Contacting the associated school administrator (for student account requests)
• Requesting additional verification information if needed

Step 5: Processing

Once verified, we will:

• Delete or anonymize your personal data from our active systems
• Remove your account and associated records
• Confirm completion of the deletion via email

Deletion requests are typically processed within 30 business days of verification.

What Data Is Deleted

Upon successful deletion, the following data will be removed or anonymized:

• Personal identity information (name, date of birth, gender, photo)
• Contact information (email, mobile numbers)
• Academic records (roll number, class assignment, enrollment data)
• Account credentials (username, password)
• Login activity and usage history
• Parent/guardian information

School-level data (school profile, enrolled student lists) will be affected as follows:

• If a school account is deleted, all associated student accounts and data will also be removed
• If an individual student account is deleted, only that student's data is removed; the school account and other students remain unaffected

Data Retention After Deletion

In some cases, certain data may be retained for a limited period after your deletion request:

• Soft-deletion period: Deleted accounts may be held in a recoverable state for a short period (typically 30 days) before permanent deletion, in case of accidental deletion or legitimate disputes
• Legal requirements: We may retain minimal data if required by applicable law, regulation, or legitimate legal process
• Security logs: Aggregated, anonymized security logs may be retained for system integrity purposes

For School Administrators

If you are a school administrator requesting deletion of a school account:

• Only authorized school administrators or HopeBridge administrators can request school account deletion
• School account deletion will affect all associated student accounts
• Ensure that any necessary student records have been backed up or transferred before requesting deletion
• Contact us at support@hopebridgeai.com with the subject line "HopeBridge Account/Data Deletion Request"

For Parents and Guardians

If you are a parent or guardian requesting deletion of your child's student account:

• You may submit a request directly to HopeBridge or coordinate through the school
• Please provide your child's name, school, and the registered mobile number for verification
• We may contact the school to verify the request

Cancelling a Deletion Request

If you change your mind after submitting a deletion request, you may contact us at support@hopebridgeai.com to cancel the request — provided the deletion has not yet been completed.

Contact

For any questions about data deletion or to submit a request:

Email: support@hopebridgeai.com
Subject: HopeBridge Account/Data Deletion Request
Support Page: https://hopebridgeai.com/support