HopeBridge Support

How Can We Help?

Welcome to HopeBridge Support. We're here to help schools, students, and parents with any questions or issues related to the HopeBridge AI platform.

Student Login Issues

How do students log in?

• Students log in at hopebridgeai.com/student/login using their username and password
• Credentials are auto-generated by the system and delivered via SMS (when enabled) or shared directly by the school administrator
• Each student is assigned to a specific class and can only access content for that class

Student cannot log in:

• Verify that you are using the correct username and password
• Check that your account is active (contact your school administrator)
• Ensure your school's access is not expired (contact your school administrator)
• Try the "Forgot Password" option on the student login page
• If the issue persists, contact support@hopebridgeai.com

School Login Issues

How do schools log in?

• School administrators log in at hopebridgeai.com/school/login
• School accounts are created by HopeBridge administrators
• Contact support if you need your school account set up or credentials reset

School cannot log in:

• Verify your username and password
• Check that your school account is active and access has not expired
• Use the "Forgot Password" option on the school login page
• Contact support@hopebridgeai.com for assistance

Account Access Problems

If you are unable to access the Platform:

• Account deactivated: Your school administrator or HopeBridge may have deactivated your account. Contact your school administrator or support.
• Access expired: School subscriptions have an access validity period. Contact your school administrator to renew.
• Enrollment limit reached: Schools have a maximum student enrollment capacity. Contact your school administrator or support@hopebridgeai.com.

School Subscription / Access Issues

• School access is valid for the period specified during registration
• When access expires, the school and all student accounts may lose access
• Contact support@hopebridgeai.com to renew or extend access
• Include your school name and any relevant account details in your email

Video Playback Issues

• Videos not loading: Check your internet connection. Videos are hosted on Bunny Stream CDN and require a stable connection.
• Buffering or slow playback: Try switching to a Wi-Fi connection if available. Bunny Stream is optimized for mobile data but a stronger connection helps.
• Video not available: The video may not be assigned to your class. Check with your school administrator.
• Playback error: Try refreshing the page or logging out and back in. If the issue persists, contact support with details about the error.

PDF / Study Material Issues

• PDFs not loading: PDFs are viewed directly in the browser. Ensure your browser is up to date.
• Cannot download PDF: Download permissions are set by the school administrator. Some PDFs may be view-only.
• PDF display issues: Try a different browser or clear your browser cache.

Account / Data Deletion

To request deletion of your account and personal data:

• Visit our Account & Data Deletion Request page for detailed instructions
• Or email support@hopebridgeai.com with the subject "HopeBridge Account/Data Deletion Request"

General Support

For any other questions or issues not covered above:

• Email: support@hopebridgeai.com
• Website: https://hopebridgeai.com

Please include as much detail as possible in your support request:

• Your role (Student, School Administrator, or Parent/Guardian)
• School name
• Username or registered email (do not send your password)
• Description of the issue you are experiencing
• Device and browser you are using (if applicable)

Useful Links

• Privacy Policy — How we collect, use, and protect your data
• Terms & Conditions — Rules governing use of the Platform
• Data Deletion Request — How to request account and data deletion
• Child Safety & Children's Privacy — Our approach to protecting young users
• School Login — Access the school administrator dashboard
• Student Login — Access the student learning portal