1. Introduction
Welcome to HopeBridge AI Foundation ("HopeBridge", "we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect personal information when you use our website at https://hopebridgeai.com, our mobile application (package: com.hopebridgeai.foundation), and all related educational services (collectively, the "Platform").
We are a non-profit educational organization committed to delivering quality digital education to school students. We take the privacy of our users — including schools, administrators, and students (who may include minors) — seriously.
2. Who We Are
Organization: HopeBridge AI Foundation
Type: Non-profit educational organization
Website: https://hopebridgeai.com
Support Email: support@hopebridgeai.com
Android Package: com.hopebridgeai.foundation
For the purposes of applicable data protection laws, HopeBridge AI Foundation acts as the data controller for personal information collected through the Platform.
3. Scope of This Policy
This Privacy Policy applies to all users of the Platform, including:
- School administrators and coordinators who manage school accounts
- Students who access educational content through the Platform
- Parents and guardians of student users
- Website visitors who browse hopebridgeai.com
This policy covers information collected through our website, mobile application, and all associated services.
4. Information We Collect
4.1 Student Information
When a school administrator registers a student on the Platform, we collect the following information:
- Personal identity: First name, last name, date of birth, gender, student photograph
- Academic information: Class assignment, roll number, admission number, section/division, academic year, enrollment date
- Contact information: Mobile number, email address (if provided)
- Parent/guardian information: Parent or guardian name, parent or guardian mobile number
- Account credentials: Username and password (auto-generated and assigned by the school)
4.2 School Information
When a school is registered on the Platform, we collect:
- School identity: School name, school code, school type
- Contact details: Email address, mobile number, alternate phone, WhatsApp number
- Address information: Street address, city, state, PIN code, country
- Principal information: Principal's first name, last name, designation
- School media: Banner image, logo, website URL
- Account details: Username, account status, subscription plan, access validity dates
- Enrollment information: Student enrollment limit
4.3 Administrator and User Information
Platform administrators and school user accounts collect:
- Name, email address, and password
- Role and permissions
- Associated school information (for school-level users)
4.4 Technical and Usage Information
When you use the Platform, we automatically collect:
- Authentication tokens (for session management)
- Login timestamps and last login information
- IP addresses (for security and authentication purposes)
- Device and browser information
- Server logs (including error and security logs)
- Usage patterns related to educational content access
4.5 Video and Content Interaction
When students access educational content:
- Video viewing activity (which lessons were accessed)
- PDF material access records
- Content interaction data necessary for providing the educational service
5. How We Use Information
We use the information we collect for the following purposes:
- Providing educational services: To deliver class-specific video lessons and PDF materials to students
- Account management: To create, manage, and maintain school and student accounts
- Authentication: To verify identity and provide secure login to the Platform
- Communication: To send login credentials (via SMS or email as configured), support responses, and important service notifications
- Platform improvement: To understand usage patterns and improve our educational services
- Security: To detect and prevent unauthorized access, fraud, and abuse
- Support: To respond to inquiries and provide technical assistance
- Legal compliance: To comply with applicable laws and regulations
HopeBridge AI Foundation does not sell personal information. We do not use personal data for targeted advertising or marketing purposes unrelated to the educational service.
6. Student and School Account Information
Important details about how accounts work on the Platform:
- School accounts are created and provisioned by HopeBridge administrators or authorized school representatives
- Student accounts are created and managed by authorized school administrators or coordinators — students do not self-register
- Login credentials (username and password) are auto-generated by the system and delivered to students via SMS or shared by the school
- School administrators can view and manage student credentials through their dashboard
- Students are assigned to specific classes and can only access content relevant to their assigned class
Note: If you are a student or parent/guardian and need to update or delete account information, please contact the school administrator or reach out to us at support@hopebridgeai.com.
7. Children's Privacy
HopeBridge AI Foundation is designed for educational use by school students, who may include minors. We are committed to protecting the privacy of children.
- Student accounts are created and provisioned by authorized school administrators — not by children directly
- Students access the Platform using credentials issued through their school
- The Platform is intended for educational use only and does not include social features, public messaging, or user-generated content
- We collect only the information necessary to provide the educational service
- We do not knowingly allow children to submit unnecessary personal information
- Parents, guardians, and schools may contact us regarding a child's data at any time
If you are a parent or guardian and believe we have collected information from a child without appropriate authorization, please contact us immediately at support@hopebridgeai.com.
For more information about our approach to children's privacy, please see our Child Safety & Children's Privacy page.
8. Video and Educational Content Access
Educational video content on the Platform is hosted and delivered through Bunny Stream, a professional video delivery network (CDN). When students access video content:
- Video playback requests are processed through Bunny Stream's infrastructure
- Bunny Stream may collect technical information necessary for video delivery (such as IP address, device type, and browser information)
- Video embed URLs are used to deliver secure, authenticated video playback
- We do not share personal student information with Bunny Stream beyond what is necessary for content delivery
PDF study materials are served directly through our Platform and do not involve third-party processing.
9. Service Providers / Third Parties
We use the following third-party service providers to operate the Platform:
| Service | Purpose |
|---|---|
| Bunny Stream (CDN) | Secure video hosting and delivery for educational content |
| Google Fonts | Web font delivery for website typography |
| SMS Service Provider | Delivery of login credentials to students (when enabled) |
We ensure that third-party service providers handle personal data in accordance with applicable data protection standards. We do not sell or share personal information with third parties for their own marketing purposes.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Password hashing for all user accounts
- Role-based access control with separate portals for administrators, schools, and students
- Token-based authentication using Laravel Sanctum
- HTTPS encryption for all data in transit
- Secure video embedding and access controls for educational content
- Server-side security logging and monitoring
While we strive to protect personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
11. Data Retention
We retain personal information for as long as necessary to provide the educational services and fulfill the purposes described in this policy:
- Student data: Retained while the student account is active and for a reasonable period after account deletion or deactivation
- School data: Retained for the duration of the school's subscription and access period
- Technical logs: Retained for a limited period necessary for security monitoring and system administration
- Account credentials: Retained for the active life of the account
When data is no longer needed, it is securely deleted or anonymized. Soft-deleted records may be retained in a recovery state for a limited period before permanent deletion.
12. Account and Data Deletion
You may request deletion of your account and associated personal data at any time. For detailed instructions, please visit our Account & Data Deletion Request page.
Since student accounts are created and managed by school administrators, deletion requests may be coordinated through the school or submitted directly to HopeBridge support.
After verification, personal data will be deleted or anonymized unless retention is required for legitimate legal or operational reasons.
13. User / Parent / School Rights
Depending on applicable laws, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us at support@hopebridgeai.com. We will respond to your request within a reasonable timeframe.
For student accounts managed by schools, parents and guardians may also coordinate with the school administrator to exercise these rights.
14. International / Hosting Considerations
The Platform is operated and hosted from servers that may be located outside your country of residence. By using the Platform, you acknowledge that your information may be transferred to and processed in jurisdictions with different data protection laws than your own.
We take reasonable steps to ensure that personal data is handled in accordance with this Privacy Policy and applicable data protection standards, regardless of where it is processed.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@hopebridgeai.com
Website: https://hopebridgeai.com
Support Page: https://hopebridgeai.com/support
Do not send passwords or OTP codes by email. Our support team will never ask for your password.